Markopolo AI | Customer Engagement Platform for Ecommerce
Bring hyper-personalization to every eCommerce marketing channel
Markopolo AI engages with online shoppers based on what they actually do, across email, SMS, push, WhatsApp, and AI voice calls—all from one place.
Turn customer signals into better-timed marketing
Delivered to where decisions happen
See more
SMS
Messages they'll actually see
See more
Everyone's on it but few brands own it
See more
Push notifications
Gentle nudge at the right moment
See more
AI voice call
Conversations that feel entirely human
See more
Markopolo AI's built-in model, Athena, understands how your online store's visitors behave.
It reaches the right person, at the right moment, through the right channel. So your customers are engaged in ways that feel natural, not intrusive.
Recover abandoned carts and checkouts with AI
Our AI powers your ecommerce growth by assigning revenue agents to every single visitor.
They work 24/7 to grow your business and recover revenue you'd otherwise lose.
All done autonomously. No manual workflows or A/B testing required.
Browse abandonment recovery
Re-engages visitors who view products but leave without adding to their cart.
Cart abandonment recovery
Messages shoppers who add items to cart but exit before checkout.
Checkout abandonment recovery
Contacts shoppers who initiated checkout but left without finishing.
8:00 AM
Browse
Email Ignored
3:00 PM
Return visit
WhatsApp typing...
12:30 PM
Cart Add
SMS Read
06:00 PM
AI Voice Call
Call Initiated
"Hi David, I noticed you had questions about the fit.
Let me connect you with our style expert…"
06:00 PM
Purchase successful
Already on Shopify? Get Markopolo AI up and running instantly!
Stories from brands using Markopolo AI
"Markopolo's AI called our customers who abandoned carts within 30 seconds. When SMS failed, it switched to WhatsApp. When that failed, it made a voice call with a personalized offer. We went from sending 2 generic emails to having actual conversations with customers."
From 12% to 43% Cart Recovery for Carnival Internet
43% cart recovery vs. 12% industry baseline
67% mobile conversion lift through behavioral intent prediction
2.4s response time: AI predicts exit intent
Alec Paterson
Director, Dotlines UK
“Our customers think we’re psychic. They browse our tamarind pickles at midnight and get a personalized WhatsApp about our grandmother's recipe. It’s like having our best salesperson available 24/7.”
Average response time: 28 seconds
From abandonment to first contact
5.2X Increase in cart recovery rate (from 2% to 10.4%)
2.8M Additional revenue recovered in 6 months
67% Of customers prefer WhatsApp conversations over email
Sohel Aman
Head of Marketing, Eastern Pickles
“As we scaled from 5,000 to 50,000 daily deliveries, Markopolo's autonomous AI became our marketing team. Individual AI agents handle delivery notifications, pickup reminders, and feedback collection across the country. The system learns what works for each customer—SMS for some, WhatsApp for others. We're growing without hiring a massive marketing team.”
92% Customer satisfaction maintained at scale
Scaling to 50K Daily Deliveries with Zero Marketing Team Growth
3.8M
3.8M+ personalized messages sent monthly
92% Customer satisfaction score
34% Reduction in customer service tickets
Predict what each shopper will do next, and act while it still matters.
Markopolo AI’s 4B Large Event Model, Athena, reads live shopping behavior to predict the next likely action—and the reason behind it. So your marketing can respond to what someone is about to do, not just what they already did.
Step in before hesitation becomes abandonment
Automatically identify high-intent moments and trigger timely outreach before shoppers drop off.
High Intent Detected
Purchase probability: 87%
06:00 PM
Hovered ‘Add to Cart’ 4 times
2x viewed size guide
Scrolled price reviews twice
Compared variants
Still thinking it over?
Athena
Reach the right shopper, on the right channel, at the right time
Let the AI select when and where to engage across email, SMS, WhatsApp, push, and AI voice.
Save incentives for shoppers who actually need them
Automatically target offers where they are more likely to influence a purchase.
10% OFFER
High intent
Returning customer
Already viewed product 5x
Likely to purchase
Medium intent
Price-sensitive behavior
Abandoned previously
Offer-responsive
Predicted purchase: 91%
Predicted lift: +24%
Built for consumer brands of all sizes.
From small and mid-market to enterprise eCommerce, D2C, and retail, any consumer business can set up Markopolo AI easily.
Combine customer lifecycle marketing with 1:1 hyper-personalization
Growing eCommerce brands tailor engagement for every customer, from first-time visitor to loyal shopper.
Unlock the core value drivers for successful D2C brands
Improve customer relationships
Foster deeper connections with every customer by making them feel heard, not ignored.
Orchestrate unique customer journeys
AI picks the right time, channel, and message for every individual based on where they are in their journey.
Enhance customer experience
Value your customers’ preferences, understand their intent, and tailor every communication in real-time.
Increase customer lifetime value
Grow retention and loyalty, reduce churn, and prevent revenue leakage by assisting your customers with agentic AI.
Got a CRM? Connect it with Markopolo AI and turn your data into revenue.
Engage a larger customer base by bringing past customer data into your campaigns. Make future interactions more refined with behavioral intelligence.
Personalization engine for D2C brands
Customer engagement gets better when you recognize each person’s micro‑behaviors. Markopolo AI helps you get more out of personalized engagement than traditional segmentation and batch-and-blast campaigns ever can.
Backed by insights from 1,400+ businesses.
Try Markopolo AI and see what it’s all about.
No credit card required.